No Show/Late Cancellation
When an appointment is scheduled and a client fails to show, call, or notify PawSteps of their inability to keep this appointment time, it impacts our ability to provide services to both the pet and other clients. Fees for missed appointments are as follows: 1st – $75, 2nd – $150, 3rd – $200.00, 4th – Dismissed as client. No Show fees must be paid prior to any services being rendered and accounts past 60 days will incur a 1% per month interest fee. Regular appointments require a minimum of 12 hour notice and all surgeries require 48 hour notice.
Prescription Refill Policy
We ask for a minimum of 24-hour notice for medication refills. As we are often fully scheduled, we may not be able to fill medications the same day, nor can we guarantee such. Since December 2019 our hospital no longer works with third party pharmacies such as 1-800 Petmeds, Walmart Pet Rx, etc. However clients can order medication through our online pharmacy and Chewy.
Zero Tolerance Policy
PawSteps Veterinary Center has a Zero-Tolerance policy towards verbal or physical abuse. The practice takes it very seriously if a member of staff is treated in an abusive or offensive way. This will not be tolerated by the practice and you will then receive a letter asking you to seek veterinary treatment elsewhere.
Please note that our phone calls are recorded for quality and training purposes.
Payment Policy & Options
While payment is required at the time of care rendered, we want to make paying for your pet’s care as easy as possible. Accepted forms of payment are:
Visa, Mastercard, Discover, American Express, Apple/Google Pay, Cash/check. Financing options: CareCredit & Scratchpay.
