Holiday Hours & Refill Reminder

Holiday hours: 
December 24: 830am – 1pm
December 25: closed
December 26: closed 
December 31: 830am -1pm
January 1: closed
 
We kindly remind all of our clients that this is a busy and stressful time for all of us, and requests can take extra time for our staff to fullfill. Please give our staff a minimum of 24 hours for medication refills. Now is a wonderful time to check your pet’s medications and call for refills if you are running low.

COVID-19 Updates

COVID-19 update:

– Upon arrival please call us from your car. We will obtain the phone number to reach you as well as payment information over the phone. (We currently prefer credit card payment for contactless checkout, however alternative payments can be arranged if necessary) 

-You will be transferred to a technician who will obtain your pet’s history. Once completed our masked technician will meet you at the front door to acquire your pet for their exam. MASKS ARE REQUIRED DURING ALL CLIENT/STAFF INTERACTIONS. We ask that you wait in the parking lot during your pet’s exam. If you have to leave for any reason, please let the front desk staff know. 

– After your pet’s exam, the doctor will call you with their exam findings and recommendations and discuss/complete any needed diagnostics and treatments. You will also be provided with the cost of the final treatment plan.

– A Technician will return your pet and any dispensed food or medications and we will email your receipt and discharge notes. 

– If you are ill or have been exposed to Covid – 19, please call prior to your appointment to let our staff know. We will assess the risks and continue with appropriate next steps, which may include rescheduling or having an unexposed person bring your pet. 

This protocol will allow us to minimize direct human – to – human contact while continuing to provide care to your pets. We appreciate your understanding.

Helping your pets live longer, healthier and happier lives

Contact

18 Granite Street
Whitinsville, MA 01588

508-234-9987

[email protected]

The Valley Pet Resort & Spa

Hours

Monday  8:00am – 6:00pm
Tuesday  8:00am – 6:00pm
Wednesday  8:00am – 6:00pm
Thursday  8:00am – 6:00pm
Friday  9:00am – 5:00pm
Saturday  8:00am – 1:00pm
Sunday Closed

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