COVID-19 Updates

COVID-19 update:

March 23, 2020

As promised we are delivering updates as the situation surrounding the COVID-19 pandemic continues to change. During today’s press conference, Governor Baker has ordered the closure of all non-essential businesses, effective March 24th.

PawSteps Veterinary Center, along with all other veterinary practices, is considered an essential business. For now we are going to continue to keep our doors open to serve the clients and patients who need us, however we are making some temporary changes to our office hours.

Effective Thursday, March 26th PawSteps Veterinary Center will be open Monday through Saturday from 9am to 5pm. We are still operating our curbside and telemedicine appointment services to limit staff and client exposure. Please remember a few key points: Credit/Debit/Care Credit payments ONLY. No cash or check will be accepted until further notice.

Please allow 24-48 hours for prescription refills and written prescriptions. Our schedule is still being filled with appointments, and our doctors will likely not be able to fulfill prescription requests on an immediate basis. Clients will not be permitted past the foyer except for extenuating circumstances. When you arrive for an appointment or medication pick up, please call the office (508-234-9987) from your vehicle.

If you are ill, please call prior to your appointment to let our staff know. We will assess the risks and proceed with appropriate next steps. We’ve said it a few times in the last week, but we do appreciate your patience and assistance as we implement these new protocols. Our staff has been working hard to continue to provide the level of care you have come to know from us, even throughout this stressful and uncertain time.

We thank you so much for bearing with us while we continue to monitor the situation and for taking all of our changes in stride. As always, please do not hesitate to call or email with questions or concerns. Stay safe and healthy!

Helping your pets live longer, healthier and happier lives


18 Granite Street
Whitinsville, MA 01588


[email protected]


Monday9:00am – 5:00pm
Tuesday 9:00am – 5:00pm
Wednesday 9:00am – 5:00pm
Thursday 9:00am – 5:00pm
Friday 9:00am – 5:00pm
Saturday 9:00am – 5:00pm

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