COVID-19 update:

July 29, 2020

IN THE INTEREST OF THE HEALTH AND WELFARE OF OUR CLIENTS AND STAFF, WE HAVE IMPLEMENTED OUR APPOINTMENT PROTOCOL AS FOLLOWS:

UPON ARRIVAL FOR AN APPOINTMENT OR DROP-OFF, PLEASE CALL US FROM YOUR CAR. WE WILL OBTAIN THE PHONE NUMBER TO REACH YOU AS WELL AS PAYMENT INFORMATION OVER THE PHONE. WE CURRENTLY PREFER CREDIT CARD PAYMENT FOR CONTACTLESS CHECKOUT, HOWEVER ALTERNATIVE PAYMENTS CAN BE ARRANGED IF ABSOLUTELY NECESSARY.

YOU WILL BE TRANSFERED TO A TECHNICIAN WHO WILL THEN OBTAIN YOUR PET’S HISTORY. FROM THERE THE TECHNICIAN WILL MEET YOU OUTSIDE TO AQUIRE YOUR PET FOR THEIR EXAM WHILE YOU WAIT IN YOUR VEHICLE.THE DOCTOR WILL THEN CALL YOU TO DISCUSS YOUR PET’S CARE PLAN. WE ALSO ASK THAT CLIENTS WEAR A FACE COVERING WHEN INTERACTING FACE TO FACE WITH OUR STAFF

A TECHNICIAN WILL RETURN YOUR PET AND ANY DISPENSED FOOD OR MEDICATIONS, AND WE WILL EMAIL YOUR RECEIPT AND DISCHARGE NOTES.

IF YOU ARE ILL OR HAVE BEEN EXPOSED TO COVID-19, PLEASE CALL PRIOR TO YOUR APPOINTMENT TO LET OUR STAFF KNOW. WE WILL ASSESS THE RISKS AND CONTINUE WITH APPROPRIATE NEXT STEPS, WHICH MAY INCLUDE RESCHEDULING OR HAVING AN UNEXPOSED PERSON BRING YOUR PET.

THIS PROTOCOL WILL ALLOW US TO MINIMIZE DIRECT HUMAN-TO-HUMAN CONTACT WHILE CONTINUING TO PROVIDE CARE TO YOUR PETS.

WE WILL CONTINUE TO FOLLOW ALL CDC AND GOVERNMENT RECOMMENDATIONS AS THEY DEVELOP